Important Shipping Timetable Reminders To Consider When Ordering:
We generally ship next day except for certain orders placed WEDNESDAY - SUNDAY. Because we ship our product frozen packed in Dry Ice, orders placed on WEDNESDAY - SUNDAY may not ship until the next MONDAY OR TUESDAY to ensure the product stays frozen. Orders placed for certain parts of the west coast to include Alaska and Hawaii may ship only on Monday depending on weather conditions. Our goal is to get your package to your address as soon as possible from its mailing date. (Exceptions are at our discretion). Orders will not ship to their indended location if our shippers notify us that weather will affect deliver time. In these weather related instances, shipping may be delayed by a FULL WEEK. We apologize for this policy, but in the past, our jam shipments have spoiled while sitting at shipper locations waiting for weather to clear.
Partial or Thawed Product:
Our product may arrive at your home partially thawed or thawed. This does not hurt the product in any way. Simply place the product back in the freezer (Yes it can be refrozen) or place it in your refrigerator. The product must be maintained in the refrigerator to continue its freshness.
DRY ICE HANDLING:
WARNING: KEEP OUT OF REACH OF CHILDREN! // Do not touch without gloves or other hand protection // Do Not Store Inside // DO NOT EAT DRY ICE // DO NOT INHALE THE DRY ICE VAPOR // DO NOT PUT DRY ICE IN DRINKS // DO NOT TOUCH DRY ICE TO SKIN, MOUTH, OR EYES. SUCH CONTACT MAY CAUSE SEVERE BURNS // DO NOT PUT DRY ICE IN ANY AIR TIGHT CONTAINER // DO NOT STORE DRY ICE IN AREAS OTHER THAN THOSE WHICH ARE OPEN AND WELL VENTILATED
Dry Ice temperature is extremely cold at -109.3°F or
-78.5°C. Prolonged contact with the skin will freeze cells and cause injury similar to a burn. When your order arrives you may leave the dry ice inside the cooler box. Place the cooler box outside and the dry ice will evaporate harmlessly within 24 hours. If you wish to dispose of the dry ice sooner, using protective gloves or pot holders, lift the dry ice or the bag of dry ice from the cooler and place it and/or the bag outside in a trash container.
Shipping Terms & Charges:
International Shipping:We are sorry, but we do not ship internationally at this time.
Shipping Carriers:We ship via either FEDEX Ground or USPS Priority Mail. The shipping method is at our discretion. (We reserve the right to ship via commercial carrier on orders of $500+.)
Customers are responsible for all costs involved in re-shipping goods when the submitted address is incorrect or incomplete. Always be sure to include the complete street address in the address field--including apartment number, business name, etc. We do not ship to Post Office Boxes, only to a physical mailing address.
Expedited Shipping:Overnight and 2 day air shipping is available to our customers at the carrier fee at the time of shipping. We do not make a profit on shipping and our goal is to pass any saving on to our customers. We will not ship any package overnight or 2nd day air unless you first call or email for shipping location pricing. This will ensure the proper shipping fee is posted to your account. Please wait for our reply before you place your expedited order.
Cancellations:Cancellations cannot be guaranteed. Order cancellations can only be applied before shipping. Once an order has shipped, it cannot be cancelled. Please be sure to double-check your order before clicking on the "Submit Order" button.
Website Errors:The pictures on our site are for demonstration purposes only. Color variations, texture, and size will all be different from the actual products delivered. We attempt to be as accurate as possible with our pictures and text. However, we do not warrant that product descriptions or other content of this site are error-free. If an error is found, please contact us via the "Contact Us" section of this site and a correction will be made.
question or concern you’d like to share with us? Please Email us at firstname.lastname@example.org
Or you can call us at: 1-732-406-1285, Monday-Friday: 11:00am to 6:00pm, and Sat 10:00am to 6:00pm (EST).
Our Mailing Address:
C/O SLEJG Manufacturing, LLC
PO BOX 697
Allentown, NJ 08501